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Terms & Policies

Course terms, student rules, and shopping policies

Student Rules

  1. Fees are charged monthly. For individual lessons, please pay for 4 or 5 lessons each month in advance (this includes lessons on Lunar New Year Days 1–3). If the next month’s fee is not paid by the last lesson of the current month, we cannot hold the place. Late payment may also incur an administration fee.

  2. If a student withdraws midway, tuition already paid cannot be refunded. Unused lessons may only be made up. They cannot be postponed or transferred to another person.

  3. If your child will stop lessons from the following month, please tell us at least 7 days before the last lesson of the current month. Starting again later means a new enrolment and a new registration fee.

  4. Students must not use air-conditioning, pianos, sheet music, recording equipment, tapes, or dance equipment on the premises without permission.

  5. While waiting for lessons, please keep the area quiet and orderly. Running and loud behaviour are not allowed, so that everyone can enjoy a good learning environment.

  6. Any private arrangement between a student and a teacher made without our staff’s agreement is not our responsibility.

  7. Please do not bring food into classrooms.

  8. We may take photos or videos of students during lessons or activities for our records or promotional use.

  9. A study certificate may only be requested after studying with us for at least 3 months.

  10. For summer short courses, if a class cannot run because too few students enrol, we will fully refund the tuition and registration fee.

  11. We reserve the right to update these terms without further notice.

Leave & Make-up Lessons

  • General rule: Please notify us and get approval before taking leave. Leave lessons cannot be postponed or refunded, but we will arrange a make-up lesson. If a student is absent without notice, for any reason, no make-up will be given and fees cannot be refunded.

  • Personal leave: Please notify us during business hours at least 1 day in advance. Otherwise, no make-up lesson will be arranged.

  • Sick leave: A registered doctor’s certificate for that day is required for a make-up lesson. Without it, the lesson is treated as an absence and no make-up will be given. Please submit the medical certificate within 7 days.

  • Public holidays: We remain open on public holidays (except Lunar New Year Days 1–3). If a student is absent without notice on those days, it is treated as same-day leave and no make-up will be given.

  • Leave limit: Leave is limited to once per month.

  • Make-up deadline: All leave lessons must be made up within 3 months. They cannot be carried forward further. After this period, make-up lessons will no longer be available. Our staff will arrange make-ups as soon as possible; another teacher may be assigned if needed.

  • Stopping lessons: If lessons are stopped, any remaining lessons must be made up within 2 months. After that, make-up lessons will no longer be available.

  • We reserve the right to change lesson times or teachers when needed, always with the best interests of both the school and our students in mind.

Severe Weather Arrangements

Here is how we handle lessons in severe weather:

  • Typhoon Signal No. 1 or 3 / Amber or Red Rainstorm Warning / Thunderstorm Warning: All lessons continue as scheduled. If a student cannot attend, it is treated as an absence and no make-up will be given.

  • Typhoon Signal No. 8 or above / Black Rainstorm Warning: While the warning is in force, and for 2 hours after it is cancelled, all lessons are cancelled and will be made up later.

  • If the signal is cancelled after 5:00 pm, all lessons starting from 5:00 pm onwards are cancelled and will be made up later. If it is cancelled before 5:00 pm, we reopen 2 hours later and students should attend at the normal time. If a student does not attend then, no make-up will be given.